Re-design of a video library for surgeons
Company: Proximie, a health-tech scale-up that provides video technology for surgeons.
Role: Senior Product Designer (contract)
Team: Squad of developers and PMs + QA.
Project: Designing the new Case Library; a video library of live surgical procedures for web.
Methods: Research via video interviews, prototyping, user testing, higher level designs.
Current Designs
There was a case library in use but to migrate to a completely new build for V4 of the Proximie product, it needed a whole new design and build, from scratch. Looking at user feedback and business needs (data compilation and globalisation), we started to form a research plan.
WORKSHOPS
From the data we had on current users, we built up personas for session-owners and non-session owners (who can record / watch videos) so we could apply their needs and wants to the Video Library features.
I then organised a workshop of WHO WHAT WHERE WHY to break-down the problems that need solving. From this, we could then find the right questions to ask in interviews to get the right information from our users.
User research
We were then able to conduct the user research with video interviews. We did these via usertesting.com and some contacts through the sales team to get a good cross section of users, non-users, mentors and students.
feature list definition and planning
As a team, we then reviewed and refined the findings based on what we could do and wanted to move forward with. This also helped to define the feature list of the Case Library and start to prioritise build functions.
User Journeys - Draft
I drew up an initial user journey for session owners and non-session owners as they would have different functions.
Design, prototype, test
I was then able to sketch some high level designs in Figma and create a prototype ready for user testing, We worked through the feature list as we knew that there would be an initial version and then an updated version with extra functions a little later down the line, but as completely new product, everyone was keen to get a V3 live.
Using Usertesting.com we found an array of surgeons from mentors to students who matched the profiles created. Some were already Proximie users and some were not. I also added in a general feedback opportunity at the end to get any further feature requests or ideas to make the platform better.
User testing outcomes
By categorising the users with a post-it colour and then attaching any useful comments to the screen being reviewed you can clearly see where the problems are and by consolidating the answers, patterns emerge.
REVIEW > CHANGES > FEATURE SUGGESTION > PRIORITISE
By using a simple grid method, I was able to sort the data into useful outcomes which we were then able to review with engineering and wider company teams to check the right track. Some interesting outcomes were reached which may take a bit more dev time so we needed to prioritise the first design and features.
New user journey
I changed the user journey to reflect the new feature set and requirements from sharing as a session owner (the person recording the procedure) and a non-session owner (anyone else watching it within the organisation.
Final designs
I was then able to work on a more detailed design inline with the other areas of the website UI and add to the Design System with any additional new design features such as the playback controls. The menu was a holding menu while another team were working on the home screen. I was also collaborating with a mobile designer who was designing the app version of this feature. We were confident that this design worked for the tasks needed and through research and testing had removed any sticking points so that users were able to have a seamless experience.
